做人的工作很多時都需要滿足別人的需要(needs)。
但是,needs又是什麼呢?
從書中,我看到一個很有趣的解釋:
A need is something you can't survive without: bread, water, air.
A want makes life better: a new car, sex, a good job. You survive if you don't get what you want.
下次當你滿足你的client的needs時,就應檢視一下是needs還是wants。
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